We are proud to stand behind our product. Please review our warranty and returns policy below.
Performance & Intermediate Paddles
ONIX Pickleball performance and intermediate paddles are guaranteed against workmanship and manufacturer defects for the one year of the date of purchase (must have a copy of the original receipt). The warranty is not transferable and only applies to original owner.
ONIX Recreational paddles are warranted against workmanship and manufacturer defects for 90 days from date of purchase (must have copy of original receipt). The warranty is not transferable and only applies to original owner.
Due to the violent nature of the sport of pickleball, pickleball balls are not covered under a product warranty.
We work hard to make a great product. If somehow it doesn’t live up to your expectations, we want to know about it so we can make things right! We stand behind our product quality and proudly service our customers. If you think our product hasn’t stood up the way it should, let’s make your life easier! Just email us at firstname.lastname@example.org or contact your authorized Acacia representative within 45 days with a picture of the issues so we’ll be able to evaluate it right away and get things straightened out.
Paddles come with a limited 1 year warranty that cover factory and manufacturing defects. For full details, and to see what defines normal wear and tear vs. factory defect, please see info our Shipping & Returns page.